Improve experience
As retail modes become increasingly diverse and complicated, online and offline channels coordinate and compete with each other. With your perfect experience as the core, we build quality management systems for channel service, operational process standards, and profit improvement measures.
Sales procedure management

We provide you with full-stack service quality management from SOP design to sales procedure monitoring, digital tools and experience improvement, including:

· Full-lifecycle customer satisfaction management

· Sales procedure inspection (mystery shoppers, unannounced Inspection, accompanied shopping)

· Digital inspection tools

Retail Operation Management

To improve operational efficiency and profitability, we help enterprises implement:

· Retail standard inspection and management

· Retail operation standard and audit

· Retail store/employee satisfaction management

· Dealer employee ability assessment and training

· Dealer profit improvement consulting and coaching