VocInsight:
One click for cognitive experience,
change starts right away!
Hear | Catch | Understand
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Compatible with full-channel
VoC400\nps\satisfaction
Accurate understanding,
deep insights
Smart NLP
Business analysis,
empowerment
improvement Connecting
customer experience and
business improvement
All voices are heard
"All voices should be heard"
Unified language: All needs are caught
"Understand What he/she said and even understand what he/she didn’t say"
Overall Consciousness
The code frame should cover all valuable VoC
Mutual independence, full exhaustion
There should be clear divisions and definitions between codes.
Hierarchical perception
The code of the same layer must belong to the unified layer.
God's perspective
Tree mind
MECE
All expectations are understood
"A true understanding is action"
Indicator
Single indicator、Combined indicator、Emergency indicator
Single indicator
A single metric in the Voice of the User encoding results, such as delivery cycle.
Combined indicator
Multiple coding results appear in a single customer feedback, such as customer feedback that contains both quality and price of spare parts.
Emergency indicator
A list of urgent tasks provided by the business department, e.g. the vehicle cannot be charged, the steering gear is stuck, etc.
Space
Nation、Region、Single store、Model
Nation
Statistics of various indicators in the national dimension
Region
Statistics of various indicators in the regions
Single store
Statistics of various indicators in the head stores of the dealers
Model
Statistics of various indictors for the models
Time
Period
Period
The phases of the Voice of User data analysis are divided into:
· Quarter
· Monthly
· Weekly
· Daily
Consistent with the update frequency of different data sources.
Indicator
Single indicator
Combined indicator
Emergency indicator
Space
Nation
Region
Single store
Model
Time
Blue warning
Orange warning
Red warning
Indomitable spirit: resolve all issues
The customer needs are requirements for enterprises”
