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Hear | Catch | Understand
Compatible with full-channel
Accurate understanding, deep insights
Business analysis, empowerment
improvement Connecting customer experience and business improvement
All voices are heard
"All voices should be heard"
Unified language: All needs are caught
"Understand What he/she said and even understand what he/she didn’t say"
The code frame should cover all valuable VoC
Mutual independence, full exhaustion
There should be clear divisions and definitions between codes.
The code of the same layer must belong to the unified layer.
All expectations are understood
"A true understanding is action"
Single indicator、Combined indicator、Emergency indicator
A single metric in the Voice of the User encoding results, such as delivery cycle.
Multiple coding results appear in a single customer feedback, such as customer feedback that contains both quality and price of spare parts.
A list of urgent tasks provided by the business department, e.g. the vehicle cannot be charged, the steering gear is stuck, etc.
Statistics of various indicators in the national dimension
Statistics of various indicators in the regions
Statistics of various indicators in the head stores of the dealers
Statistics of various indictors for the models
The phases of the Voice of User data analysis are divided into: · Quarter · Monthly · Weekly · Daily Consistent with the update frequency of different data sources.
Indomitable spirit: resolve all issues
The customer needs are requirements for enterprises”
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